Amos Jeng
I am a Postdoctoral Research Fellow in the Department of Psychology at the University of Michigan. I hold a Ph.D. in Educational Psychology from the University of Illinois Urbana-Champaign and a B.A. in Cognitive Science and Philosophy from Johns Hopkins University.
My research program investigates how learners seek help in technology-mediated environments and how these behaviors are shaped by their identities, experiences, and culture. Ultimately, my goal is to understand the development of student help-seeking through the lens of major shifts that have shaped the world of modern education, including the rise of online learning, globalization, and artificial intelligence (AI). Specifically, I study:
- How learners evaluate help in online environments;
- The social and cultural factors that shape students’ motivation to seek and provide help; and
- Help-seeking in the age of generative AI technologies.
This work equips educators and institutions to support students as they navigate academic challenges in an increasingly digital and globalized educational landscape.
