Amos Jeng

I am a Postdoctoral Research Fellow in the Department of Psychology at the University of Michigan. I hold a Ph.D. in Educational Psychology from the University of Illinois Urbana-Champaign and a B.A. in Cognitive Science and Philosophy from Johns Hopkins University.

My research program draws on quantitative and qualitative approaches to understand how learners seek academic help in technology-mediated environments, as well as how these behaviors are shaped by their identities, experiences, and culture. Specfiically, I study:

1. How learners evaluate the help they receive in digital environments
2. The social and cultural factors that shape students’ motivation to seek help
3. How students seek and receive help from large language models (LLMs)

Together, these lines of research inform educational practices that can more effectively support students as they navigate academic challenges in a variety of learning contexts and modalities.